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Shopping FAQs

Browsing our store

You do not need an account to simply browse through or make purchases in our online store. You use the shopping cart to add and remove items and gather prices. If you want to purchase the products added to your shopping cart, then you can proceed to the checkout and provide your delivery and contact details. Our system will retain the contents of your shopping cart for 3 days (based on your IP address) so that you can make your purchase at a later date.

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Do I have to provide my credit card details when making a purchase?

We do not store your credit card information on our servers or on file at all for security reasons. You only need to provide your credit card details when you are purchasing a product in the checkout. For processing credit card payments, we choose to use a 3rd party gateway, called PayPal. By utilising PayPal's excellent service we can ensure the security and robustness of your credit card details and transactions. You do not need to have a PayPal account to make a credit card payment, however if you are a regular online shopper, having a PayPal account will benefit you. For more information on PayPal visit the PayPal website here.

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Are my details secure?

Absolutely. We do not share any of your personal account details with anyone. They are strictly used only for the purposes of using our online store, and for us to contact you should we need to do so.

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Shop layout

Our online shop works the same way as your local grocery store, which is basically a 3 step process as follows:

  1. You browse the products on the shelf.
  2. Add the ones you want to purchase to your shopping cart.
  3. Then proceed to the checkout to make your payment.

All our products have been categorised into a number of categories to simplify browsing our online store. These categories are viewable in the menu on the left hand side of each page, in a box titled "Shop Online". Once you select a category, the menu will expand out with its sub-categories (if it has any) and the main page will be displayed in the centre a listing of the products in the main category. You can use the sub-categories to narrow down the group of products that you are looking for.

When you click on a product, you will be taken to the page that contains further details about the product including a small thumbnail image of the product, a product name, the manufacturer name and the price. All of our prices include GST (if applicable).

If you need more information about a particular product, you can use the "Contact us for more information" button on the product page to ask any questions before you purchase.

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Adding products to the cart

Once you have found a product you want to buy, you'll need to add it to your shopping cart. You should check whether the product has any variants such as size, colour etc. Some products may contain a drop down menu which lists different variations for the product on that page. Be sure to select the appropriate variation from the drop down menu if one exists. Once you have found a product you wish to purchase, simply click the "Buy now" button. Once you have clicked this button, that product will automatically be added to your shopping cart. You then may or may not wish to add more products to your shopping cart. You can add as many items as you like, and remove them at any stage. You can even keep them in your shopping cart until a later date if you wish. This way you don't have to go searching for them again. The contents of your shopping cart will be shown on the left hand side of the screen below the category menu.

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Checkout process

As soon as you are ready to complete your purchase, simply click on the "Proceed to checkout button" shown at the bottom of your cart on the left hand side of the screen. Here you can either login to your account (if you already have one) or create a new account. Also, if you have a discount coupon or a gift certificate, you can enter the coupon code on this page.

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Making a secure payment

Our shop uses a hosted PayPal payment gateway service. This means that you can shop online using a MasterCard, Visa Card or PayPal account to pay for your purchase. You do not need to have a PayPal account to use this service. When you proceed to payment, you will be directed to a secure page on the PayPal website where you can enter your credit card details for your purchase. At no time will you be asked to enter your credit card details on our site and we NEVER record or store your credit card information in our system. This is a convenient, safe and secure method of paying for your purchases. PayPal is an eBay Inc company. Once you have made you have finished the checkout process, by following the directions, you will be sent an email invoice of your order we will be emailed a copy also. Your order will now be complete.

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Local pickups

Some of our items cannot be posted such as surfboards. In this case you can pick up your purchase from one of our local stores. We have stores in a number of convenient locations and we will contact you to discuss which one is most suitable to you. Please make sure that you include your contact phone number when completing your order.  You can pay for your purchase in store.

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What is GST?

Goods and Services Tax (GST), is a tax that is required to be paid on goods and services purchased by consumers that live in Australia. The amount of GST applied to products in our online store is 10%. GST only applies to Australian consumers, therefore if you DO NOT live in Australia you DO NOT have to pay the 10% GST. In Australia, we are required by law to display all prices INCLUDING GST and this is certainly the case with all of the products in our store.

However, when you purchase in our store, our store will determine whether GST is applicable to your order. This determination is based upon the shipping address used for each order. If your shipping address is outside of Australia, then the GST tax will be removed from your order during the checkout process.

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Our prices are shown in Australian dollars (AUD).

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Read about shipping and returns here

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